Privacy Policy

1. Introduction

V.I.A. Solutions & Stratégies ("we") is committed to protecting your personal information in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy describes what we collect, why, and how you can exercise your rights.

2. Person Responsible for Personal Information

For any questions about your personal information or to exercise your rights, contact us at info@viasolutions.ca.

3. Information Collected

We collect only the information necessary for the operation of the website and to process your requests:

• Contact form: name, email, phone number (optional), organization name (optional), and the content of your message.
• Browsing data: our website uses Google reCAPTCHA v3 to protect against spam. This service may collect technical data (IP address, browsing data, cookies). See Google's Privacy Policy.
• Essential cookies: necessary for website operation (session, language preferences). We do not use advertising or profiling cookies.

4. Use of Information

• Responding to your inquiries
• Protecting the website against abuse (reCAPTCHA)
• Improving website operation

5. Retention

Information collected through the contact form is retained only for the duration necessary to process your request, then deleted. We do not retain personal information beyond what is necessary.

6. Sharing of Information

We do not sell or rent your personal information. Your data may be shared with:

• Google (reCAPTCHA v3): browsing data transmitted for security verification. This data may be processed outside Quebec.
• Service providers: hosting and email, subject to confidentiality agreements.

7. Security

We implement reasonable measures to protect your information, including encrypted communications (HTTPS) and restricted data access. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your data.

8. Your Rights

Under Quebec's Law 25, you have the following rights:

• Access: know what information we hold about you.
• Rectification: have inaccurate information corrected.
• Erasure (right to be forgotten): request the deletion of your personal information. We will process your request within 30 days, subject to our legal obligations. If complete deletion is not possible, we will irreversibly anonymize your data.
• Withdrawal of consent: withdraw your consent to the collection or use of your information at any time.
• Portability: receive your information in a structured, commonly used format.
• De-indexing: request the removal of any hyperlink associated with your name, if its dissemination causes you harm.

To exercise any of these rights, send an email to info@viasolutions.ca. We will acknowledge receipt of your request and respond within 30 days.

9. Changes

We may modify this policy at any time. The date of the last update is indicated at the top of this page.

10. Complaints

If you are not satisfied with our response to a request regarding your personal information, you may file a complaint with the Commission d'accès à l'information du Québec.